Terms and Conditions

By using www.flowersbyjoanne.co.nz you agree that you have read, understood and accepted these terms and conditions. All website transactions with Flowers by Joanne will be in accordance with these terms and conditions.

You can review the most current version of the Terms of Service at any time at PAGE of Terms & Conditions.

Latest Terms and Conditions

Prices

The prices for the products on the website are stated and are payable in New Zealand Dollars (NZD)

All prices and delivery charges within New Zealand are inclusive of NZ Goods & Services Tax (GST).

We may vary any prices on our website at any time and without notice to the buyer. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Flowers by Joanne.

Delivery Information

We can deliver throughout New Zealand and Internationally.

Estimated Delivery Time 

We guarantee delivery to schools by 3:00 pm, business by 5:00 pm, hospitals and residential by 7:00 pm Monday -  Saturday. NO delivery on Sunday and public holidays. Orders received on Sunday & public holidays will be delivered on the next working day without notice to the customer.

We cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic. Whilst Flowers By Joanne offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is NOT possible to guarantee that these times will be achieved.

Delivery to rural areas may take two full days and may not be possible on Saturdays. If there are any extra costs for delivery, we will contact you while processing the order.

Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events.

Our couriers only make one attempt at delivery & do not require a signature, unless otherwise requested in the special delivery instructions when you place your order. 

If no one is home, our couriers will call once if a phone number has been provided. If our couriers can not get in touch with the recipient, they will leave the gift/flowers in a safe location at the address given, and leave a calling card in the letterbox or under the door advising where and when they were left.  Flowers By Joanne is not responsible if the gift/flowers are damaged or lost once left by our couriers in a place deemed safe. We can hold no liability for those orders left at our discretion.

If a requirement of the destination is that orders be received and passed over to a concierge or gated security such as offices or serviced apartments, we can hold no liability for those orders from that point on.

If a delivery attempt is unsuccessful due to an incorrect address provided, security gates, inaccessible apartments or our courier believes the order cannot be left safely, orders will be returned to our shop. 

There will be a re-delivery fee of the same original delivery cost if the gift/flowers need to redelivered or redirected.  

Please note that due to the perishable nature of flowers, additional surcharge may be required to redeliver your order on a later day.

Please ensure that you give us correct delivery address and full delivery instructions to avoid potential problems.

Confirmation of delivery
All Flowers by Joanne's orders are assumed delivered successfully. We are happy to phone or email the confirmation at your request. 

Extreme Weather and Inaccessible Locations

There will be times when delivery dates and times will not be met due to circumstances beyond our control. Sometimes, extreme weather may make it impossible for your gift to be delivered as you wished. If your gift cannot be delivered due to weather conditions, inaccessibility to the delivery site, special order considerations and delays, or for any other reason, we will make every attempt to contact the sender and/or the recipient concerning the delay

Sending Flowers Anonymously

If you do not place a "From" message in the message box we will assume you do not want the recipient to know who the gift is from. 

We will not reveal identity of the sender even if we are contacted by recipients, as we are bound by the Privacy Act to keep all customers information confidential. 


Interflora
We are part of Interflora network for international and New Zealand deliveries. We suggest you contact us for advice when ordering flowers for overseas delivery. 

SUBSTITUTION POLICY

We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers.

Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability.  If this is the case with the gift you’ve selected, the florist will ensure that the style, theme and colour of your arrangement is preserved and will only substitute items as required.

The website photos are an indication of style, colour and the type of flowers we would normally have available. They may not be exactly the same as the final product. The stem count and contents for each product will vary due to season, availability and prices.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.

Will My Bouquet Look Exactly Like The Picture

Flowers are seasonal products, and some varieties will therefore not always be available at florists. We make everything to order, using the freshest products available- if a particular flower variety is unavailable for whatever reason, we will substitute it for as close a match as we can get for both style and colour.

Yes, you have the options to upsize your flower arrangements. Images as shown online are predominantly the large or extra large options. Small and medium sizes will be similar though smaller than shown. Please double-check what size is being depicted in the picture with our florists if you are concerned. 

Refund, Return & Replacement Policy

At Flowers by Joanne, we pride ourselves on the quality of our products and services.  We ensure that only the freshest and highest quality flowers are hand selected and bought 3 times a week. 

Given the perishable nature of many of our products, Care instructions must be followed thoroughly in order to increase the lifespan and enjoyment of your flowers. It is the responsibility of the recipient to follow any care instructions provided.

Your satisfaction is our top priority

If your flowers has been delivered in unsatisfactory condition, please notify us within 24 hours of delivery and we require a photo of the entire arrangement to be emailed to info@flowersbyjoanne.co.nz for our record and review. 

If for any reason you, or the recipient of your gift, is not completely satisfied with gifts or flowers have not lasted at least 4 days, let us know within 7 days of receiving your flowers by calling 09 4265287 and we require a photo of the entire arrangement to be emailed to info@flowersbyjoanne.co.nz for our record and review. So the exact problem can be rectified and addressed with the relevant suppliers. Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.  

Change of mind returns - Flowers By Joanne will not accept change of mind returns on any of our products. In order to qualify for returns or refunds there must be some fault with either the product or the service received.

No Refund for special orders such as an bouquet or arrangement be prepared a certain way.

No refund if product was lost, damaged or disposed of after delivery.

No refund for Gift cards.


To cancel your order, simply reply your email confirmation or phone us: 09 426 5287
If an order cancellation request received with MORE THAN 24 hours of the day for delivery, your order will be refunded in full to the payment device you made payment with. Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value. 

We are unable to cancel orders that are with our courier for delivery. 

Please contact us within 24 hours after goods shipping for a replacement or refund if you are not satisfied with our service. If it is after this 24hour period, unfortunately, we can’t offer you a refund or exchange. 

Floral gifts are perishable and cannot be exchanged or refunded.


Privacy Policy

We are committed to ensuring that your privacy is protected. This Privacy Statement governs the collection, use and disclosure of your personal data by us and has been prepared in accordance with our obligations and your rights set out in the New Zealand Privacy Act 1993. We reserve the right to modify or amend this Privacy Statement at any time and for any reason. By using this website ("Site") you consent to our use of your personal data in accordance with this Privacy Statement (as amended from time to time).

This Privacy Statement explains:

What kind of personal data we collect

Where we collect personal data from

How we use personal data

How you can access/amend your personal data

How long we hold personal data

Who you can contact for further information.

What kind of personal data we collect

We collect only the personal data you give us (including your name, email address, residential address and contact telephone numbers). We may also keep a record of any products and services that you receive from us.

Our online payment is processed by Windcave that offers a secure and reliable, all-in-one payment solution. Please check out their privacy statement via link below.

https://sec.windcave.com/pxmi3...


Where Flowers by Joanne collect personal data from

We collect personal data from the following sources:

By you contacting us enquiring about information on us or our services or anything on this Site

Directly from you when you ask us to supply you with products or services in connection with this Site

Indirectly through your use of this Site and the services and functionality offered through it.

How we use personal data

We use your personal data for the following purposes:

Replying to your queries

Providing you with information about us and our products and services

Providing you with products and services in relation to this Site

Complying with relevant legislation and regulations

Any specific purpose which we notify you at the time personal data is collected

Flowers By Joanne may pass your personal information to relevant external parties.

How we store personal data

We store personal data electronically and in paper form. The personal data is kept safe and secure using generally accepted standards of security.

How you can access/amend your personal data

You may access your personal data we hold by emailing us at info@flowersbyjoanne.co.nz. We will provide you with a copy of the personal data we keep about you.

You may request that the personal data we hold about you be corrected by emailing us at info@flowersbyjoanne.co.nz.

If we agree that your personal data is to be corrected we will provide you with an amended record of your personal data.

We will keep your personal data only for as long as necessary to achieve the purpose we collected it for.

We will never sell our client database to any third party. All customer’s information will be kept confidential.

 

Your Best Local Orewa & Whangaparaoa Florist for quality and service. We Provide Fabulous Flowers & Gifts

Looking to deliver flowers to the Orewa, Whangaparaoa, Silverdale and Dairy Flat today? Flowers by Joanne will deliver your desired flower bouquet and arrangement for you.

Flowers by Joanne has served The Coast for over 45 years. We are experts in floral design and will create a beautiful floral gift catering for any budget and taste. Our florists are committed to providing superb customer service top quality flowers for individuals and businesses in The Hibiscus Coast.

The Hibiscus Coast runs north from the Whangaparaoa Peninsula through Orewa to Waiwera. It covers Stanmore Bay, Arkles Bay, Army Bay, Manly, Orewa, Red Beach, Gulf Harbour, Silverdale, Stillwater, and Whangaparaoa.

Rodney District: Gulf Harbour, Manly, Orewa, Red Beach, Sandspit, Silverdale, Stanmore Bay, Waimauku, Waiwera, Warkworth, Whangaparaoa, Wellsford

Flowers by Joanne has been providing quality floral tributes for Forrest Funeral Services since 2000.

Our professional florists work closely with families making funeral arrangements, friends and associates sending thoughtful and tasteful sympathy flowers, bereavement flowers, and funeral homes holding services.

Our funeral Sympathy casket spray flowers and wreaths are lovingly designed using the best quality local grown flowers. Each casket arrangement and funeral flowers can be fully customized to your specifications. 

 

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