We can deliver throughout New Zealand and Internationally.
Estimated Delivery Time
We guarantee delivery to schools by 3:00 pm, business by 5:00 pm, hospitals and residential by 7:00 pm Monday - Saturday. NO delivery on Sunday and public holidays. Orders received on Sunday & public holidays will be delivered on the next working day without notice to the customer.
We cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic. Whilst Flowers By Joanne offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is NOT possible to guarantee that these times will be achieved.
Delivery to rural areas may take two full days and may not be possible on Saturdays. If there are any extra costs for delivery, we will contact you while processing the order.
Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events.
Our couriers only make one attempt at delivery & do not require a signature, unless otherwise requested in the special delivery instructions when you place your order.
If no one is home, our couriers will call once if a phone number has been provided. If our couriers can not get in touch with the recipient, they will leave the gift/flowers in a safe location at the address given, and leave a calling card in the letterbox or under the door advising where and when they were left. Flowers By Joanne is not responsible if the gift/flowers are damaged or lost once left by our couriers in a place deemed safe. We can hold no liability for those orders left at our discretion.
If a requirement of the destination is that orders be received and passed over to a concierge or gated security such as offices or serviced apartments, we can hold no liability for those orders from that point on.
If a delivery attempt is unsuccessful due to an incorrect address provided, security gates, inaccessible apartments or our courier believes the order cannot be left safely, orders will be returned to our shop.
There will be a re-delivery fee of the same original delivery cost if the gift/flowers need to redelivered or redirected.
Please note that due to the perishable nature of flowers, additional surcharge may be required to redeliver your order on a later day.
Please ensure that you give us correct delivery address and full delivery instructions to avoid potential problems.
Confirmation of delivery
All Flowers by Joanne's orders are assumed delivered successfully. We are happy to phone or email the confirmation at your request.
Extreme Weather and Inaccessible Locations
There will be times when delivery dates and times will not be met due to circumstances beyond our control. Sometimes, extreme weather may make it impossible for your gift to be delivered as you wished. If your gift cannot be delivered due to weather conditions, inaccessibility to the delivery site, special order considerations and delays, or for any other reason, we will make every attempt to contact the sender and/or the recipient concerning the delay.
Sending Flowers Anonymously
If you do not place a "From" message in the message box we will assume you do not want the recipient to know who the gift is from.
We will not reveal identity of the sender even if we are contacted by recipients, as we are bound by the Privacy Act to keep all customers information confidential.
We are part of Interflora network for international and New Zealand deliveries. We suggest you contact us for advice when ordering flowers for overseas delivery.