At Flowers by Joanne, we want ordering and sending flowers to be as easy as possible. Below you’ll find answers to our most common questions about deliveries, orders, pricing, refunds, and more. If you can’t find what you’re looking for, feel free to call us on 09 426 5287 — our friendly team is here to help.

Delivery & Same-Day Service

1. Do you deliver same-day in Auckland?
Yes! We offer same-day flower delivery Auckland-wide. Simply place your order by 1:30 pm Monday–Friday or 11:30 am Saturday and we’ll deliver your flowers that day.

2. Which areas do you deliver to?
We deliver daily across Orewa, Silverdale, Whangaparāoa, Millwater, Red Beach, Dairy Flat, Albany, and throughout the Hibiscus Coast and wider Auckland region.

3. Can I request a delivery time?
You’re welcome to request AM or PM delivery in your order notes, and we’ll do our best to accommodate. However, due to courier schedules, traffic, and daily volumes, specific delivery times cannot be guaranteed.

4. What happens if the recipient isn’t home?
If the delivery location appears safe (such as a sheltered or shaded spot), our driver may leave the flowers and attempt to contact the recipient if a phone number is provided. Once left, we cannot take responsibility for weather changes, property conditions, or theft.

If it isn’t safe to leave the flowers (e.g., bad weather, gated property without access code, or no phone contact), the flowers will be returned to our shop. A redelivery fee will apply if another delivery attempt is required.

Ordering & Changes

1. Can I cancel or change my order?
Yes, provided your order hasn’t already been prepared or dispatched. Please contact us promptly on 09 426 5287.
Please note: large order or special orders — including custom arrangements or flowers we don’t normally stock that cannot be resold — are not eligible for cancellation or change.

2. What if I entered the wrong address?
If you contact us before the order leaves our shop, we can correct the address at no cost. If the order has already been dispatched, additional charges may apply for redelivery.

3. Do you deliver to rural or gated areas?
Yes, we can deliver to most rural and gated addresses, but these can be more difficult to access. If we are unable to deliver due to lack of access (no gate code, locked premises, no safe place to leave), the order will be returned to our shop. A redelivery fee will apply for another attempt.

Prices

1. Are prices in New Zealand dollars?
Yes. All prices are in NZD and include GST. Delivery charges also include GST.

2. Can prices change?
Yes, prices may change from time to time without notice. However, the price shown at checkout is the price you will pay — even if prices are updated before your order is accepted by Flowers by Joanne.

Refunds, Replacements & Satisfaction Guarantee

1. What if my flowers don’t last?
We guarantee your flowers will last at least 4 days. If not, please contact us within this time on 09 426 5287. Once we’re confident they’ve been cared for as recommended, we’ll happily arrange a replacement.

2. What’s your refund/return policy?
We stand behind every bouquet we deliver. If your flowers arrive damaged, or you’re not completely satisfied, please contact us within 24 hours of delivery. In some cases, we may request a photo of the flowers to assess the issue. Once we confirm they were cared for as recommended, we’ll provide a replacement. Refunds are offered only in exceptional circumstances and at our discretion.

3. Do you guarantee customer satisfaction?
Yes. Your happiness (and the recipient’s) is our top priority. If something isn’t right, we’ll work with you to make it right.

4. Are there exclusions for special-event days?
Yes. Please note that due to the extremely high volume of orders and limited flower supply, special-event dates such as Mother’s Day and Valentine’s Day are excluded from our standard refund and replacement guarantees. These are the busiest days of the year for florists, and while we take great care with every order, substitutions are more common, delivery times may vary, and flowers may be in transit longer than usual.

5. Do you guarantee customer satisfaction?
Yes. Your happiness (and the recipient’s) is our top priority. If something isn’t right, we’ll work with you to make it right.

Substitutions

Will my bouquet look exactly like the picture?
Our arrangements are handcrafted, and seasonal availability means not every flower or container will always be available. If a substitution is necessary, we will choose flowers of equal or greater value, ensuring your bouquet maintains the style, colour palette, and quality you selected. If a significant change is required, we’ll contact you before proceeding.

Terms & Conditions

By using www.flowersbyjoanne.co.nz, you agree that you have read, understood, and accepted our Terms & Conditions. All transactions with Flowers by Joanne are governed by these terms. You can review the most current version at any time on our Terms & Conditions page.

Final Note

Looking for flower delivery Auckland with a florist you can trust? Since 1976, Flowers by Joanne has been creating elegant bouquets and delivering across Orewa, Silverdale, Whangaparāoa, Millwater, Albany, Dairy Flat, and the wider Hibiscus Coast. Our FAQ covers the most common questions about delivery, ordering, prices, and our satisfaction guarantee — but if you need help, our friendly team is just a call away.