Terms & Conditions

Delivery Information

We can deliver throughout Auckland .

Due to high volume of orders on Mother's Day, we can only offer Designer's / Florist's Choice Bouquets / Arrangements. No Rural delivery on Mother's Day. No time specific deliveries available.

Expected Delivery Time

We guarantee delivery to schools by 3:00 pm, business by 5:00 pm, hospitals and residential by 7:00 pm, Monday - Saturday, no delivery on Sunday ( except Mother's Day and Valentine's Day ) and Public holidays. Cut off time for same day deliveries on is 1:30 pm GMT on weekdays, by 11:30 am on Saturday, orders received after this time will be delivered the next working day.

Whilst Flower By Joanne offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved due to varying courier timetables

Delivery to rural areas may take two full days and may not be possible on Saturdays. If there are any extra costs for delivery, we will contact you while processing the order.

If a recipient isn't home when a courier tries to make delivery, our couriers will leave the gift/flowers in a safe location at the address given, and leave a card in the letterbox advising where and when it was left. Flowers By Joanne is not responsible if the Gift/flowers are damaged or lost once left by our couriers in a place deemed safe. Courier will bring the flowers back to shop if they can't gain access to a property to deliver due to security gates or inaccessible apartments. Any deliveries with insufficient address details causing delays to our courier driver will result in the delivery being returned to our shop.

There will be a re-delivery fee of the same original delivery cost if the gift/flowers need to redelivered or redirected. Please ensure that you give us correct delivery address and full delivery instructions to avoid potential problems. We do not take responsibility for any incorrect recipient details given on orders, as these remain the senders responsibility.


SUBSTITUTION POLICY

Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the florist will ensure that the style, theme and colour of your arrangement is preserved and will only substitute items as required.

To cancel your order, simply reply your email confirmation or phone us: 09 426 5287


If an order cancellation request received with MORE THAN 24 hours of the day for delivery, your order will be refunded in full to the payment device you made payment with. Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value. We are unable to cancel orders that are with our courier for delivery.

To request a replacement, Flowers by Joanne must be contacted within 24 hours of the delivery if you are not satisfied with our service.

We guarantee a minimum of 5 days of quality, or we will replace the flowers at no cost. Care instructions must be followed thoroughly in order to increase the lifespan and enjoyment of your flowers.

No Refund for special orders such as a particular product, an bouquet or arrangement be prepared a certain way.

No refund if product was lost, damaged or disposed of after delivery.

We will never sell our client database to any third party. All customer's information will be kept confidential.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.
 

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