Terms & Conditions

Delivery Information

We can deliver throughout New Zealand and Internationally.

Expected Delivery Time

We guarantee delivery to schools by 3:00 pm, business by 5:00 pm, hospitals and residential by 7:00 pm Monday - Saturday. NO delivery on Sunday and public holidays. Orders received on Sunday & public holidays will be delivered on the next working day without notice to the customer.

We cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic. Whilst Flowers By Joanne offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is NOT possible to guarantee that these times will be achieved.

Please note that these delivery times will likely be extended during busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas.

Delivery to rural areas may take two full days and may not be possible on Saturdays. If there are any extra costs for delivery, we will contact you while processing the order.

Our couriers only make one attempt at delivery & do not require a signature, unless otherwise requested in the special delivery instructions when you place your order. If no one is home, our couriers will call once if a phone number has been provided. If our couriers cant get in touch with the recipient, they will leave the gift/flowers in a safe location at the address given, and leave a calling card in the letterbox or under the door advising where and when they were left. Flowers By Joanne is not responsible if the gift/flowers are damaged or lost once left by our couriers in a place deemed safe. We can hold no liability for those orders left at our discretion.

If a requirement of the destination is that orders be received and passed over to a concierge or gated security such as offices or serviced apartments, we can hold no liability for those orders from that point on.

Couriers will bring the flowers/gifts back to shop if they can't gain access to a property to deliver due to security gates or inaccessible apartments.

Any deliveries with insufficient address details causing delays to our courier driver will result in the delivery being returned to our shop.

There will be a re-delivery fee of the same original delivery cost if the gift/flowers need to redelivered or redirected. Please ensure that you give us correct delivery address and full delivery instructions to avoid potential problems

We are part of Interflora network for international and New Zealand deliveries. We suggest you contact us for advice when ordering flowers for overseas delivery. .


SUBSTITUTION POLICY

We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers.

Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the florist will ensure that the style, theme and colour of your arrangement is preserved and will only substitute items as required.

The website photos are an indication of style, colour and the type of flowers we would normally have available. Stem count is not guaranteed and will vary depending on season and availability.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.


To cancel your order, simply reply your email confirmation or phone us: 09 426 5287

If an order cancellation request received with MORE THAN 24 hours of the day for delivery, your order will be refunded in full to the payment device you made payment with. Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value. We are unable to cancel orders that are with our courier for delivery.

Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. To request a replacement, Flowers by Joanne must be contacted within 24 hours of the delivery if you are not satisfied with conditions of our flowers. Please send a photo of received flowers to info@flowersbyjoanne.co.nz for our records.

We guarantee a minimum of 4 days of quality, or we will replace the flowers at no cost. Care instructions must be followed thoroughly in order to increase the lifespan and enjoyment of your flowers.

No Refund for special orders such as a particular product, an bouquet or arrangement be prepared a certain way.

No refund if product was lost, damaged or disposed of after delivery.

Gift card are non-refundable.

We will never sell our client database to any third party. All customer's information will be kept confidential.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.
 

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