Terms & Conditions
Welcome to Flowers by Joanne' Legal Information PageHere you will find our Terms & Conditions and Privacy Policy. By using this website or placing an order, you agree to these policies.
1. Prices & Payment
All prices are in New Zealand Dollars (NZD) and include GST.
Delivery charges also include GST and are shown at checkout.
Prices may change without notice; the price shown at checkout is the final price payable.
Payment must be made in full before your order is processed. We accept major credit cards and other payment methods displayed at checkout.
2. Orders & Cancellations
Orders may be cancelled or amended up until preparation begins.
Once flowers have been prepared, cancellation is no longer possible. Stems are cut, stock is used, and arrangements cannot be taken apart or resold.
Once an order has been dispatched with the courier, cancellation is also not possible, as delivery costs have already been incurred.
Cancellations made more than 24 hours before delivery (and before preparation starts) will be refunded in full to the original payment method.
Non-perishable items (e.g. candles, hampers, homeware) may be cancelled and refunded if notice is given before dispatch.
Large or custom orders (including imported flowers or bespoke designs) cannot be cancelled once confirmed.
Orders already with the courier cannot be redirected or refunded.
3. Delivery
Same-day delivery is available for orders placed by 1:30 PM Mon–Fri (Helensville Township 10:30 AM) or 11:30 AM Saturday.
No deliveries on Sundays or Public Holidays (except Mother's Day & Valentine's Day).
We deliver across Orewa, Silverdale, Whangaparāoa, Millwater, Red Beach, Dairy Flat, Albany, and wider Auckland.
AM/PM delivery requests are accommodated where possible; however, exact delivery times cannot be guaranteed.
If the recipient is unavailable:
Flowers may be left in a safe, sheltered location or with a neighbour. Once left, the order is considered delivered.
If no safe option is available, flowers will be returned to our store and a redelivery fee will apply.
Flowers not collected within 24 hours of return may no longer be guaranteed fresh. No refund or replacement will be provided.
If the recipient refuses delivery, the order is considered fulfilled and no refund will be given. Redelivery to another address may be arranged (additional fees apply).
Rural or gated deliveries require accurate access details. If delivery cannot be completed due to locked gates, missing access codes, or unsafe conditions, the order will be returned to store and redelivery fees will apply.
4. Product Images, Descriptions & Substitutions
All arrangements are handcrafted using fresh, seasonal flowers. As availability changes, flower varieties, colours, and styling may vary slightly from images shown.
Occasionally, substitutions may be required. Any substitutions will be of equal or greater value and will maintain the overall style, colour palette, and theme. During peak periods (Mother's Day, Valentine's Day, Christmas), substitutions are more likely and usual guarantees may be limited.
Packaging may also vary due to availability (e.g. box, wrap, or presentation materials). Regardless of any variation, all orders are packaged with care and professionalism.
Product descriptions, pricing, images, and availability are subject to change without notice. While we strive for accuracy, occasional errors may occur. We reserve the right to correct any information and, if necessary, cancel an order. In such cases, you will be contacted and a refund arranged.
5. Freshness Guarantee & Quality
We guarantee flowers will last at least 4 days with proper care. Many last 5–7 days or longer, depending on variety and season.
Please follow our Flower Care Guide to maximise vase life.
Quality concerns must be raised within 24 hours of delivery.
Vase-life concerns must be raised within 4 days.
Photos may be requested. Once confirmed, we will provide a replacement where appropriate.
Refunds are rare and offered only in exceptional cases. Any approved refunds are returned to the original payment method.
6. Returns & Refunds
Due to their perishable nature, flowers cannot be returned once delivered.
As flowers cannot be dismantled or resold once arranged, our usual remedy is a replacement or store credit rather than a refund.
Quality or damage concerns must be reported within 24 hours of delivery.
Vase-life concerns must be raised within 4 days.
Non-floral gifts (e.g. hampers, candles, homeware) may be returned within 7 days, provided they are unused, unopened, in original packaging, and accompanied by proof of purchase.
Any approved refunds will be returned to the person who originally placed and paid for the order.
7. Exclusions – No Refund or Replacement
Refunds or replacements are not provided for:
Change of mind or incorrect ordering
Custom or special orders once confirmed
Incorrect or incomplete delivery details supplied by the customer
Orders deemed delivered (safe drop, neighbour, etc.)
Refused deliveries (including hospitals or rest homes), where preparation and delivery were attempted in good faith
Flowers not cared for according to provided instructions
Delivery delays due to recipient unavailability
Peak-event deliveries (Mother's Day, Valentine's Day, Christmas)
Gift cards (non-refundable)
Returned flowers (flowers are perishable and cannot be resold)
8. Satisfaction Guarantee
Your satisfaction matters to us. If something isn't right, please contact us and we'll work quickly to resolve the issue.
9. Privacy & Website Use
All website content is protected and may not be reused without permission.
Personal information is used only to process orders, ensure security, and deliver services. Please refer to our Privacy Policy for full details.
10. Governing Law
All transactions and disputes are governed by New Zealand law and subject to the exclusive jurisdiction of New Zealand courts.
11. Contact Us
If you have any questions or concerns about your order:
📞 09 426 5287
📧 info@flowersbyjoanne.co.nz
Subscription Policy
We offer flexible flower subscriptions designed to make gifting and fresh flowers effortless. By purchasing a subscription, you agree to the terms below.
Subscriptions
Subscriptions are charged on a pay-as-you-go auto-renew basis. Payment details are stored securely.
You may skip, change, or cancel a subscription within the following cut-off times:
Same-day deliveries: order by 1:30 PM weekdays / 11:30 AM Saturdays
Subscription changes: by 5:00 PM Sunday, or 7 days prior to a scheduled Sunday delivery
Order confirmation emails include links to manage your subscription.
Price Adjustments
Prices may be adjusted from time to time. Subscription customers will be notified by email at least 7 days in advance. Updated pricing will apply automatically after this period.
You may pause, skip, or cancel within the allowed cut-off timeframe.
Taxes
All prices include GST.
Flowers by Joanne – Privacy Policy
1. Introduction
At Flowers by Joanne, we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and store your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information We Collect
We collect personal information you provide directly to us, such as:
- Name, email address, phone number, and delivery/billing address.
- Order history and preferences.
- Messages or enquiries you send us.
3. How We Collect Information
- When you place an order.
- When you contact us by phone, email, or forms.
- When you use our website and its features.
We use your information to:
- Process and deliver orders.
- Respond to enquiries.
- Improve our website and services.
- Comply with legal requirements.
- Send marketing updates if you've opted in.
Payments are securely processed by Windcave. We do not store your full payment details. See Windcave's Privacy Policy for details.
6. Sharing of Information
We never sell customer information. We may share data only with:
- Couriers and delivery partners.
- Payment processors (Windcave).
- Service providers that help us run our website.
Personal data is stored electronically and securely. We use industry-standard protections against loss, misuse, or unauthorised access.
8. Access & Corrections
You have the right to access or request correction of the personal information we hold. Please email us at info@flowersbyjoanne.co.nz.
9. Retention
We retain personal data only as long as necessary for the purpose collected, or as required by law.
10. Updates
We may update this Privacy Policy at any time. The most recent version will always be published on our website.
Terms & Conditions
Fresh flowers, beautifully arranged and delivered with care throughout the Hibiscus Coast and Auckland
Phone: 09426 5287
Open Mon–Fri 8:30 am–5:00 pm, Sat 9:00 am–1:00 pm. Closed Sundays, but open on special days like Mother’s Day.
COME FIND US
Florist in New Zealand with a passion to make your day special
Address: 5 Riverside Road, Orewa, Auckland
Your trusted local Orewa, Silverdale & Whangaparāoa florist, known for quality and care. We proudly provide Fabulous Flowers & Gifts across the Hibiscus Coast.
