1. Do you deliver same-day in Auckland?
Yes! We offer same-day flower delivery Auckland-wide. Order by 1:30 pm Monday–Friday or 11:30 am Saturday, and we’ll deliver your flowers that day.

2. Which areas do you deliver to?
We deliver daily across Orewa, Silverdale, Whangaparāoa, Millwater, Red Beach, Dairy Flat, Albany, and the wider Auckland region.

3. Can I request a delivery time?
You’re welcome to request AM or PM delivery in your order notes, and we’ll do our best. However, due to courier schedules and traffic, exact times cannot be guaranteed.

4. What happens if the recipient isn’t home?
If the location appears safe (such as a sheltered or shaded spot), our driver may leave the flowers and attempt to contact the recipient if a phone number is provided. Once left, the order is considered delivered and complete, and we cannot accept responsibility for weather, theft, or property conditions.

If it isn’t safe to leave the flowers (e.g. bad weather, gated property, or no access), the order will be returned to our store. Flowers must be collected within 24 hours. As flowers are perishable, we cannot guarantee their quality if collected later. If not collected within this timeframe, the order will be considered fulfilled, and no refund or replacement will be provided.

If the recipient refuses to accept the flowers, the order will also be returned to our store. In this case, the order is considered fulfilled, and no refund will be provided. A redelivery fee will apply if you request delivery to an alternative address.

5. A redelivery fee applies if a new delivery is requested.

1. Can I cancel or change my order?
Yes, as long as your order hasn’t been made up or dispatched. Contact us ASAP on 09 426 5287, and we’ll do our best to help. Large order or special orders—like custom or non-stock arrangements that cannot be resold—are not eligible for cancellation or change.

2. What if I entered the wrong address?
Let us know immediately. If the order hasn’t been dispatched, we can update it. If already dispatched, additional charges may apply for redelivery.

3. Do you deliver to rural or gated areas?
Yes, but rural/gated deliveries may be harder to access. If we can’t safely deliver (no code, no contact), we’ll return the order to the shop. A redelivery fee applies to retry the delivery.

1.Will my bouquet look exactly as pictured?
Our arrangements are handcrafted, and seasonal availability means blooms may vary. We promise your flowers will match the style, value, and beauty of what you’ve chosen.

2.What if a specific flower is unavailable?
If a flower is out of season or unavailable, we’ll substitute with the freshest alternative of equal or greater value — always keeping your chosen style and colour palette in mind.

3.Do you guarantee freshness?
Yes! All flowers leave our store in peak condition. We also provide flower care tips to help your bouquet last as long as possible.

1. Is my personal information secure?
   Absolutely. Your details are used only to complete and deliver your order. We never share personal information without permission.

2. Will the recipient see my details?
   Only your chosen message is included on the card. Your billing details remain private.

3. Can I send flowers anonymously?
   Yes, if you prefer. Just leave the “From” field blank when writing your card message.

1. Are prices in NZ dollars?
Yes—all prices are in New Zealand Dollars (NZD) and include GST, including delivery charges.

2. Can prices change?
Yes. Prices may change without notice. However, the price shown at checkout is the one you’ll pay, even if updates occur before we accept the order.

1. What if my flowers don’t last?
We guarantee your flowers will last at least 4 days. If not, please contact us within this time on 09 426 5287. Once we’re confident they’ve been cared for as recommended, we’ll happily provide a replacement.

2. What’s your refund/return policy for flowers?
Because flowers are perishable, we are generally unable to accept returns once they’ve been delivered. If your flowers arrive damaged, or you’re not completely satisfied, please contact us within 24 hours of delivery on 09 426 5287. In some cases, we may request a photo of the flowers so we can quickly assess the issue. Once we confirm they were cared for as recommended, we’ll arrange a replacement. Refunds are only offered in exceptional circumstances and at our discretion.

3. Can I return non-flower gift items?
Yes. Non-perishable gifts such as candles, diffusers, or homeware may be returned within 7 days, provided they are unused, in original packaging, and accompanied by proof of purchase.

4. Do you guarantee customer satisfaction?
Yes. Your happiness (and the recipient’s) is our top priority. If something isn’t right, we’ll work with you to make it right.

5. Are there exclusions for special-event days?
Yes. During peak occasions such as Mother’s Day and Valentine’s Day, our standard refund and replacement guarantees do not apply. These are the busiest days of the year, with limited flower supply and very high delivery volumes. Substitutions are more common, delivery times may vary, and flowers may be in transit longer than usual

1. Do you substitute flowers if something is unavailable?
From time to time, certain flowers or products may be unavailable due to seasonal supply, courier delays, or high demand. Flowers by Joanne reserves the right to make substitutions with items of equal or greater value while maintaining the overall style, colour palette, and theme of your order.

On peak trading days such as Valentine’s Day, Mother’s Day, and Christmas, substitutions are more likely and may apply to both floral and non-floral items (e.g. chocolates, candles, or hampers).

Substitutions may also be required if:

• A particular flower variety is out of season or unavailable at market.

• A courier or supplier experiences stock delays.

• An item in a gift hamper is discontinued or unavailable at short notice.

Where substitutions are necessary, every effort will be made to preserve the design, presentation, and overall value of your chosen gift.