COVID-19 UPDATE !

Under Alert level 2 you may visit our store

- Online or phone orders are still preferred: let us get your order ready for you!

- Always maintain a 2 metre distance from our team and other customers.  

- You MUST sign in and provide contact details upon entering the store

- Stay away if you have any symptoms of cold or flu.

- Don't handle product that you're not going to buy

We will be taking the following steps to help keep safe: 

- Having contactless payment available 

- Limiting numbers of people at any one time in store, 1 customer at the time. 

- Regularly disinfecting shared surfaces 

- Providing hand sanitiser 

- Maintaining good hygiene 

- Asking everyone to keep away if they have any cold or flu symptoms


Contactless Delivery

All our deliveries will now be contactless - Knock & Leave

How will contactless delivery work?

Our driver will knock on your door and then leave the flowers or gifts at front door or in suitable safe/sheltered location. Please tell us in the Delivery Instructions field in checkout if you have any special instructions. 

You’ll get a text message or email after we leave to let you know we’ve delivered
Contactless collection is also available from a pick up point outside the shop. We will advise you the timeframe for collection if you choose to do so.  

Delivery Information

We can deliver throughout New Zealand and Internationally.

Expected Delivery Time 

We guarantee delivery to schools by 3:00 pm, business by 5:00 pm, hospitals and residential by 7:00 pm Monday -  Saturday, no delivery on Sunday and public holidays..  Whilst Flower By Joanne offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved.

Delivery to rural areas may take two full days and may not be possible on Saturdays. If there are any extra costs for delivery, we will contact you while processing the order.

If a recipient isn’t home when a courier tries to make delivery, our couriers will leave the gift/flowers in a safe location at the address given, and leave a card in the letterbox advising where and when it was left.  Flowers By Joanne is not responsible if the Gift/flowers are damaged or lost once left by our couriers in a place deemed safe.  Courier will bring the flowers back to shop if they can’t gain access to a property to deliver due to security gates or inaccessible apartments.

Any deliveries with insufficient address details causing delays to our courier driver will result in the delivery being returned to our shop.

There will be a re-delivery fee of the same original delivery cost if the gift/flowers need to redelivered or redirected. Please ensure that you give us correct delivery address and full delivery instructions to avoid potential problems

We are part of Interflora network for international and New Zealand deliveries. We suggest you contact us for advice when ordering flowers for overseas delivery. 

SUBSTITUTION POLICY

Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability.  If this is the case with the gift you’ve selected, the florist will ensure that the style, theme and colour of your arrangement is preserved and will only substitute items as required.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.

Refund, Return & Replacement Policy

At Flowers by Joanne, we pride ourselves on the quality of our products and services.  We ensure that only the freshest and highest quality flowers are hand selected and bought 3 times a week. 

Given the perishable nature of many of our products, Care instructions must be followed thoroughly in order to increase the lifespan and enjoyment of your flowers. It is the responsibility of the recipient to follow any care instructions provided.

Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please let us know so we can rectify any errors or oversights that may have occurred.

Change of mind returns - Flowers By Joanne will not accept change of mind returns on any of our products. In order to qualify for returns or refunds there must be some fault with either the product or the service received.

No Refund for special orders such as an bouquet or arrangement be prepared a certain way

No refund if product was lost, damaged or disposed of after delivery.

To cancel your order, simply reply your email confirmation or phone us: 09 426 5287
If an order cancellation request received with MORE THAN 24 hours of the day for delivery, your order will be refunded in full to the payment device you made payment with. Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value. We are unable to cancel orders that are with our courier for delivery. Please contact us within 24 hours after goods shipping for a replacement or refund if you are not satisfied with our service. 


We will never sell our client database to any third party. All customer’s information will be kept confidential.


Privacy Policy

We are committed to ensuring that your privacy is protected. This Privacy Statement governs the collection, use and disclosure of your personal data by us and has been prepared in accordance with our obligations and your rights set out in the New Zealand Privacy Act 1993. We reserve the right to modify or amend this Privacy Statement at any time and for any reason. By using this website ("Site") you consent to our use of your personal data in accordance with this Privacy Statement (as amended from time to time).

This Privacy Statement explains:

What kind of personal data we collect

Where we collect personal data from

How we use personal data

How you can access/amend your personal data

How long we hold personal data

Who you can contact for further information.

What kind of personal data we collect

We collect only the personal data you give us (including your name, email address, residential address and contact telephone numbers). We may also keep a record of any products and services that you receive from us.

Our online payment is processed by Windcave that offers a secure and reliable, all-in-one payment solution. Please check out their privacy statement via link below.

https://sec.windcave.com/pxmi3...


Where Flowers by Joanne collect personal data from

We collect personal data from the following sources:

By you contacting us enquiring about information on us or our services or anything on this Site

Directly from you when you ask us to supply you with products or services in connection with this Site

Indirectly through your use of this Site and the services and functionality offered through it.

How we use personal data

We use your personal data for the following purposes:

Replying to your queries

Providing you with information about us and our products and services

Providing you with products and services in relation to this Site

Complying with relevant legislation and regulations

Any specific purpose which we notify you at the time personal data is collected

Flowers By Joanne may pass your personal information to relevant external parties.

How we store personal data

We store personal data electronically and in paper form. The personal data is kept safe and secure using generally accepted standards of security.

How you can access/amend your personal data

You may access your personal data we hold by emailing us at info@flowersbyjoanne.co.nz. We will provide you with a copy of the personal data we keep about you.

You may request that the personal data we hold about you be corrected by emailing us at info@flowersbyjoanne.co.nz.

If we agree that your personal data is to be corrected we will provide you with an amended record of your personal data.

We will keep your personal data only for as long as necessary to achieve the purpose we collected it for.

 

 

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