09 426 5287 / 0800 268 738

Flowers By Joanne | Delivery Across Auckland & NZ‎ | Same Day Delivery

Delivery Information

We can deliver throughout New Zealand and Internationally.

Expected Delivery Time 

We guarantee delivery to schools by 3:00 pm, business by 5:00 pm, hospitals and residential by 7:00 pm Monday -  Saturday, no delivery on Sunday and public holidays..  Whilst Flower By Joanne offers customers the opportunity to nominate a preferred time of delivery (i.e. AM, PM or ASAP) it is not possible to guarantee that these times will be achieved.

Delivery to rural areas may take two full days and may not be possible on Saturdays. If there are any extra costs for delivery, we will contact you while processing the order.

If a recipient isn’t home when a courier tries to make delivery, our couriers will leave the gift/flowers in a safe location at the address given, and leave a card in the letterbox advising where and when it was left.  Flowers By Joanne is not responsible if the Gift/flowers are damaged or lost once left by our couriers in a place deemed safe.  Courier will bring the flowers back to shop if they can’t gain access to a property to deliver due to security gates or inaccessible apartments.

There will be a re-delivery fee of the same original delivery cost if the gift/flowers need to redelivered or redirected. Please ensure that you give us correct delivery address and full delivery instructions to avoid potential problems

We are part of Interflora network for international and New Zealand deliveries. We suggest you contact us for advice when ordering flowers for overseas delivery. 

SUBSTITUTION POLICY

Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability.  If this is the case with the gift you’ve selected, the florist will ensure that the style, theme and colour of your arrangement is preserved and will only substitute items as required.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.

 

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